Group SAP Systems Support Officer (12 months fixed term)

PA Media Group; Howden; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading news agency in the UK seeks a Group SAP Systems Support Officer to ensure the stability and improvement of core SAP systems. The successful candidate will handle support tickets, troubleshoot issues, and assist with system upgrades in a collaborative environment. Experience in helpdesk support is essential, with a focus on strong communication and problem-solving skills. This role offers a comprehensive benefits package, including generous holiday and life assurance planning.

Benefits

5 weeks’ holiday plus 8 public holidays

Life assurance (4x salary)

Enhanced parental leave

Company pension

Wellbeing day and volunteering day annually

Qualifications

• Experience working in a support desk or IT helpdesk environment.
• Strong problem-solving skills and a methodical approach to issue resolution.
• Excellent communication skills and a customer-focused mindset.
• Ability to manage and prioritise multiple tasks effectively.

Responsibilities

• Act as the first point of contact for SAP support tickets.
• Support the smooth operation of SAP systems through effective troubleshooting.
• Review existing processes and help implement improvements.
• Assist with planning, testing, and deployment of SAP upgrades.

Skills

Problem-solving skills

Excellent communication skills

Customer-focused mindset

Ability to manage multiple tasks

Tools

SAP SuccessFactors

S/4HANA (Finance)

Concur

Job description

PA Media is the UK’s national news agency, delivering trusted news, information, and content to media, brands, and businesses for over 150 years.

As a leader in the media and content distribution landscape, we provide innovative solutions that empower our clients to stay ahead in a rapidly evolving digital world.

We are proud of our values: Collaboration, Integrity, Innovation and Ambition, and we encourage our people to demonstrate them every day in how they work and support each other.

We are committed to creating an inclusive environment where your unique skills, experiences, and perspectives are valued. If you require any adjustments during the recruitment process, please let us know, we are here to support you every step of the way.

About the role

We’re looking for a Group SAP Systems Support Officer to play a vital role in ensuring the stability, effectiveness, and continuous improvement of our core SAP systems across the business.

Working within Group Finance, you’ll be a key point of contact for SAP-related support, helping colleagues across Finance, HR, Procurement and IT to get the most from systems including SAP SuccessFactors, S/4HANA (Finance), and Concur.

This is a hands‑on, service‑focused role for someone who enjoys problem‑solving, improving processes, and working collaboratively to ensure systems run smoothly and efficiently. You’ll combine technical understanding with strong communication skills, supporting day‑to‑day operations while contributing to system enhancements and upgrades.

How you’ll make a difference

• Act as the first point of contact for SAP support tickets, ensuring issues are resolved efficiently or escalated appropriately.
• Support the smooth day‑to‑day operation of SAP systems through effective triage, troubleshooting, and user support.
• Review existing processes, identify inefficiencies, and help implement improvements to optimise system usage and user experience.
• Assist with the planning, testing, and deployment of SAP upgrades, enhancements, and development initiatives.
• Manage ERP user access, roles, and permissions, ensuring compliance with internal controls and governance requirements.
• Maintain clear, up‑to‑date system documentation and contribute to training materials and user guidance.
• Work closely with Finance, HR, Procurement, IT and external partners to ensure SAP systems align with business needs and priorities.

About you

You’ll bring a proactive, organised approach and enjoy working in a role where attention to detail and collaboration really matter. You’re comfortable tackling multiple priorities and communicating clearly with both technical and non‑technical stakeholders.

You’ll need

• Experience working in a support desk or IT helpdesk environment
• Strong problem‑solving skills and a methodical approach to issue resolution
• Excellent communication skills and a customer‑focused mindset
• The ability to manage and prioritise multiple tasks effectively

It would be great if you also have

• A background in Finance or Accounting
• Experience supporting or implementing ERP systems
• Familiarity with change management, testing, or system upgrades
• Knowledge of SAP systems, particularly SuccessFactors, S/4HANA (Finance), and Concur

What we offer you

• 5 weeks’ holiday plus 8 public holidays, with the option to buy 5 days.
• Life assurance (4x salary)
• Enhanced parental leave
• Company pension
• Wellbeing day and volunteering day annually.