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Clinic Front Desk & Admin Specialist
Job summary
A leading healthcare trust is seeking a Receptionist/Administrator who will support the Heart and Chest clinic with a focus on delivering high-quality customer care. The role involves managing patient inquiries, prioritizing appointments, and ensuring adherence to administrative policies. Candidates should have strong clerical skills, the ability to work in a team, and display empathy towards patients. This position offers the opportunity to contribute to a supportive and professional environment aimed at improving patient services.
Qualifications
- Ability to multi-task and manage workload effectively.
- Proven experience in a reception or administrative setting.
- Ability to handle sensitive information with tact and confidentiality.
Responsibilities
- Deliver comprehensive administrative support to the Heart and Chest clinic.
- Serve as a lead point of contact for patients regarding complaints and queries.
- Prioritize clinically urgent appointments according to guidance.
- Promote good relations and a positive public image of the department.
- Process new referrals and clinic outcomes in a timely manner.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.