Clinic Front Desk & Admin Specialist

Southend University Hospital NHS Trust; Southend-on-Sea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare trust is seeking a Receptionist/Administrator who will support the Heart and Chest clinic with a focus on delivering high-quality customer care. The role involves managing patient inquiries, prioritizing appointments, and ensuring adherence to administrative policies. Candidates should have strong clerical skills, the ability to work in a team, and display empathy towards patients. This position offers the opportunity to contribute to a supportive and professional environment aimed at improving patient services.

Qualifications

• Ability to multi-task and manage workload effectively.
• Proven experience in a reception or administrative setting.
• Ability to handle sensitive information with tact and confidentiality.

Responsibilities

• Deliver comprehensive administrative support to the Heart and Chest clinic.
• Serve as a lead point of contact for patients regarding complaints and queries.
• Prioritize clinically urgent appointments according to guidance.
• Promote good relations and a positive public image of the department.
• Process new referrals and clinic outcomes in a timely manner.

Skills

Word processing

Clerical/administrative experience

Good communication

Initiative

Empathy

Diplomacy

Job description

A leading healthcare trust is seeking a Receptionist/Administrator who will support the Heart and Chest clinic with a focus on delivering high-quality customer care. The role involves managing patient inquiries, prioritizing appointments, and ensuring adherence to administrative policies. Candidates should have strong clerical skills, the ability to work in a team, and display empathy towards patients. This position offers the opportunity to contribute to a supportive and professional environment aimed at improving patient services.