Telecommunication Engineer jobs in United Kingdom
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Senior 3rd Line IT Support Engineer - Hybrid & Cloud
Job summary
A leading IT services company is seeking a 3rd Line Service Desk Engineer to join their team in Solihull. The role involves resolving complex IT issues, managing incidents, and supporting projects. Ideal candidates should have strong knowledge of server OS, virtualisation, and cloud technologies, along with excellent customer service skills. The position offers a supportive culture, hybrid working options, and excellent perks, including 25 days of annual leave and ongoing development opportunities.
Benefits
Qualifications
- Proven experience in a similar IT role.
- Strong technical breadth and excellent customer communication.
Responsibilities
- Work on incidents and service requests.
- Provide technical peer review / approval for IT changes.
- Occasionally support project activities and tasks.
- Deliver quick “lunch & learn” sessions to the Service Desk.
- Perform in-depth troubleshooting and root cause analysis.
- Collaborate with vendors and mentor colleagues.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.