Senior 3rd Line IT Support Engineer - Hybrid & Cloud

Air IT; Metropolitan Borough of Solihull; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading IT services company is seeking a 3rd Line Service Desk Engineer to join their team in Solihull. The role involves resolving complex IT issues, managing incidents, and supporting projects. Ideal candidates should have strong knowledge of server OS, virtualisation, and cloud technologies, along with excellent customer service skills. The position offers a supportive culture, hybrid working options, and excellent perks, including 25 days of annual leave and ongoing development opportunities.

Benefits

Hybrid working options

25 days’ annual leave plus bank holidays

Ongoing learning and development opportunities

Cycle to Work scheme

Enhanced family leave

Celebration Day – an additional day off each year

Salary sacrifice pension

Two paid volunteer days

Company social events

Discount and cashback scheme

Group Income Protection

Life Insurance

EAP and Virtual GP Service

Qualifications

• Proven experience in a similar IT role.
• Strong technical breadth and excellent customer communication.

Responsibilities

• Work on incidents and service requests.
• Provide technical peer review / approval for IT changes.
• Occasionally support project activities and tasks.
• Deliver quick “lunch & learn” sessions to the Service Desk.
• Perform in-depth troubleshooting and root cause analysis.
• Collaborate with vendors and mentor colleagues.

Skills

Strong knowledge of server OS (Windows, Linux)

Virtualisation (VMware, Hyper-V)

Cloud (Azure, AWS)

Microsoft Azure Active Directory / Microsoft Entra ID

Active Directory Domain Services

Microsoft Intune deployment and management

Microsoft Exchange administration and migration

Networking knowledge, including Sophos and SonicWall firewalls

Protocols such as VPN, TCP / IP, DNS, DHCP

Excellent customer service and communication

Education

Relevant IT qualifications (e.g., Microsoft, CCNA)

Tools

SendMarc

Datto

Mimecast

Exclaimer

Cisco Umbrella / OpenDNS

Job description

A leading IT services company is seeking a 3rd Line Service Desk Engineer to join their team in Solihull. The role involves resolving complex IT issues, managing incidents, and supporting projects. Ideal candidates should have strong knowledge of server OS, virtualisation, and cloud technologies, along with excellent customer service skills. The position offers a supportive culture, hybrid working options, and excellent perks, including 25 days of annual leave and ongoing development opportunities.