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VP of Customer Success - AI Research Platform
Job summary
A cutting-edge AI company in the United Kingdom is seeking a VP of Customer Success to oversee the entire post-sale customer journey. This key role involves driving adoption, renewals, and customer advocacy while building a high-caliber team. Candidates should have 8–15 years of experience in Customer Success in the market research industry, with a proven track record of managing enterprise accounts. This is an opportunity to shape the customer success function at a rapidly growing startup backed by Y Combinator.
Benefits
Qualifications
- 8–15 years in Customer Success or related leadership roles in market research.
- Deep understanding of insights teams in CPG, Tech, Pharma, and Financial Services.
- Proven track record with renewals and expansion in upper-midmarket accounts.
- Experience building or scaling a Customer Success function in fast-growing environments.
- Comfortable translating AI-driven products into business outcomes.
Responsibilities
- Own customer outcomes from onboarding to renewals.
- Hire and lead a high-performing Customer Success team.
- Drive expansion and advocate for customers.
- Be the customer voice for Product and marketing strategies.
- Define scalable processes for onboarding and support.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.