VP of Customer Success - AI Research Platform

Conveo; England; On-site; GBP 100,000 - 125,000; Full time

Job summary

A cutting-edge AI company in the United Kingdom is seeking a VP of Customer Success to oversee the entire post-sale customer journey. This key role involves driving adoption, renewals, and customer advocacy while building a high-caliber team. Candidates should have 8–15 years of experience in Customer Success in the market research industry, with a proven track record of managing enterprise accounts. This is an opportunity to shape the customer success function at a rapidly growing startup backed by Y Combinator.

Benefits

Competitive compensation

Direct work with founders and senior leaders

Influence on team and operating model

Qualifications

• 8–15 years in Customer Success or related leadership roles in market research.
• Deep understanding of insights teams in CPG, Tech, Pharma, and Financial Services.
• Proven track record with renewals and expansion in upper-midmarket accounts.
• Experience building or scaling a Customer Success function in fast-growing environments.
• Comfortable translating AI-driven products into business outcomes.

Responsibilities

• Own customer outcomes from onboarding to renewals.
• Hire and lead a high-performing Customer Success team.
• Drive expansion and advocate for customers.
• Be the customer voice for Product and marketing strategies.
• Define scalable processes for onboarding and support.

Skills

Customer Success

Market Research expertise

Renewals and expansion

AI fluency

Building and scaling teams

Job description

A cutting-edge AI company in the United Kingdom is seeking a VP of Customer Success to oversee the entire post-sale customer journey. This key role involves driving adoption, renewals, and customer advocacy while building a high-caliber team. Candidates should have 8–15 years of experience in Customer Success in the market research industry, with a proven track record of managing enterprise accounts. This is an opportunity to shape the customer success function at a rapidly growing startup backed by Y Combinator.