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Global Head of Customer Support & AI-Driven Ops
Résumé du poste
A leading fintech startup in the UK is seeking a Head of Customer Support to define and lead its strategy while managing a high-performing global team. This role is crucial in optimizing support processes and driving customer satisfaction. The ideal candidate will have over 5 years of experience in customer support leadership, especially in fast-growing environments. With a focus on data-driven decision-making and team motivation, you will ensure that support is delivered efficiently and empathetically.
Prestations
Qualifications
- 5+ years in a senior Customer Support leadership role in fintech or consumer tech.
- Experience managing global teams in high-growth environments.
- Strong understanding of customer support metrics and capacity planning.
Responsabilités
- Define and lead the strategic direction for Customer Support.
- Inspire managers and teams across multiple countries.
- Build feedback loops with Product and Engineering.
Connaissances
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.