Hybrid Customer Success Executive – Equity + Bonus

Lottie; Greater London; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

A fast-growing HealthTech startup is seeking a Customer Success Executive in London to build relationships with care operators. The role involves onboarding clients, retention strategies, and support. Ideal candidates should have 1-3 years in customer success and strong communication skills. The position offers competitive salary (£32K - £40K) plus equity and bonus, with a hybrid working model that requires 2 office days per week. Join a company focused on transforming care services for families.

Benefits

Generous equity options

26 days holiday + bank holidays

Bonus potential

Qualifications

• 1-3 years of experience in customer success, account management, or similar roles.
• Ability to explain concepts clearly and build rapport quickly.
• Ability to manage multiple client relationships simultaneously.

Responsibilities

• Develop strategies for client retention and upsells.
• Lead contract renewals and pricing negotiations.
• Arrange onboarding kick-off meetings tailored to each client.
• Support clients via phone and email.
• Analyse data to support portfolio growth and client success.

Skills

Customer success experience

Excellent communication skills

Organizational skills

Problem-solving

Proactivity

Job description

A fast-growing HealthTech startup is seeking a Customer Success Executive in London to build relationships with care operators. The role involves onboarding clients, retention strategies, and support. Ideal candidates should have 1-3 years in customer success and strong communication skills. The position offers competitive salary (£32K - £40K) plus equity and bonus, with a hybrid working model that requires 2 office days per week. Join a company focused on transforming care services for families.