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2nd & 3rd Line IT Support Engineer
Job summary
A leading IT support firm in London is seeking a 2nd/3rd Line IT Support Engineer to join their team. The role involves providing service desk and field support, managing IT installations, and supporting various hardware and software. Candidates should possess skills in Active Directory, Microsoft Server, and networking. This position offers competitive pay and a unique working environment.
Benefits
Qualifications
- Experience in 2nd/3rd line support including field support.
- Practical knowledge of Microsoft Desktop and Office Systems.
- Understanding of TCP/IP, DNS, DHCP.
Responsibilities
- Provide 2nd/3rd line service desk support and installation of IT projects.
- Assist with the management of hardware and software support.
- Participate in the weekend on-call rota.
Skills
Tools
Our client is seeking a 2nd Line Engineer/3rd Line - IT Support Engineer to be part of their growing team, based in Mayfair, London.
Working Pattern
Participation in the Work on call weekend Rota is compulsory which is once every month. You will be paid an additional £250.00 for the work on call shift. You will effectively be a standby employee on the weekend shift. When there is an unexpected or emergency demand over the weekend, this strategy is used.
Job Responsibilities
- This is an exciting opportunity for an IT professional with MS Server, Desktop, Active Directory and Networking skills to join a fantastic company promoting unique solutions and a hands‑on approach.
- This position will provide a mixture of 2nd/3rd line service desk/remote support (some 1st line), field support and the installation of IT projects and managed services to their growing customer base.
It is also essential to have a working knowledge and practical experience of the following:
- Microsoft Desktop & Office Systems
- Microsoft Server and Virtualisation Technologies
- Active Directory Security and Administration
- GPO
- Working knowledge of TCP/IP, DNS, DHCP
- Support of hardware, printers, desktops and Servers + laptops
- Email, Antivirus & Backup software
- Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching, Firewalls and Routers
- Mobile devices/phones systems.
Key Skills:
- Active Directory
- Very high level of IT competency
- Demonstrates sound knowledge of Microsoft Active directory services
- Knowledge of current MS Server & VMware standards.
- Microsoft 365
- Hardware knowledge – desktop computers – network printers/printing – laptops.
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
For inquiries about this vacancy or other positions, please use the contact information below.
Job Title: 2nd/3rd Line - IT Support Engineer - 5139
Job Reference: 5139
Contact: Start Rite Business Centre, Broadland Business Park, Peachman Way. Norwich, NR7 0WF
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.