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Unified Communications Voice Infrastructure Engineer
Job summary
A leading IT service provider in the UK is seeking a Tech Specialist for their Voice Infrastructure Support Team. The role focuses on delivering technical support for Voice and Communication systems, ensuring stability and performance. Requirements include relevant experience in IT systems administration and strong knowledge of telephony systems. The position offers a flexible benefits scheme and hybrid working opportunities with a diverse and inclusive workplace.
Benefits
Qualifications
- Relevant experience in IT systems administration or engineering roles within large MSPs.
- Desired knowledge of traditional TDM Voice/telephony and IP telephony.
- Advanced Knowledge of Voice gateways - AudioCodes SBCs, OVOC, or other monitoring tools.
Responsibilities
- Act as the primary technical escalation point for Unified Communications (UC) and Voice incidents across customer environments.
- Provide remote proactive and reactive support for UC infrastructure.
- Monitor and analyze system faults and propose long-term solutions.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.