Unified Communications Voice Infrastructure Engineer

The Scc; Highgate; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT service provider in the UK is seeking a Tech Specialist for their Voice Infrastructure Support Team. The role focuses on delivering technical support for Voice and Communication systems, ensuring stability and performance. Requirements include relevant experience in IT systems administration and strong knowledge of telephony systems. The position offers a flexible benefits scheme and hybrid working opportunities with a diverse and inclusive workplace.

Benefits

Large company benefits

Broad flexible benefits scheme

2 paid volunteering days per year

Career development opportunities

Qualifications

• Relevant experience in IT systems administration or engineering roles within large MSPs.
• Desired knowledge of traditional TDM Voice/telephony and IP telephony.
• Advanced Knowledge of Voice gateways - AudioCodes SBCs, OVOC, or other monitoring tools.

Responsibilities

• Act as the primary technical escalation point for Unified Communications (UC) and Voice incidents across customer environments.
• Provide remote proactive and reactive support for UC infrastructure.
• Monitor and analyze system faults and propose long-term solutions.

Skills

IT systems administration

TDM Voice and IP telephony

Voice gateways - AudioCodes SBCs

VoIP handsets

ServiceNow

Telecommunications carriers

Microsoft Unified Communications Products (O365, MS Teams)

Microsoft Unified Communication concepts

Job description

A leading IT service provider in the UK is seeking a Tech Specialist for their Voice Infrastructure Support Team. The role focuses on delivering technical support for Voice and Communication systems, ensuring stability and performance. Requirements include relevant experience in IT systems administration and strong knowledge of telephony systems. The position offers a flexible benefits scheme and hybrid working opportunities with a diverse and inclusive workplace.