Shop Assistance jobs in United Kingdom

Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher Re are seeking to recruit a dynamic and proactive individual to join our Latin America and Caribbean team in a Pro Rata Handler role based in Ipswich.

You will be providing service to clients in the Latin America and Caribbean region as well as Producers, Brokers and Junior Broker colleagues.

• Analyse all technical treaty documentation received from clients ensuring compliance with contractual conditions and where necessary assist with the preparation of these documents for / with the client, resolving any queries where appropriate
• Processing and monitoring of Client figures into our Open Twins system in line with specified key performance indicators and contractual conditions
• Ensure prompt chasing of accounts due from clients.
• Prepare presentations for client and markets including assisting those working on placement support by providing renewal information, statistics and any technical advice as required
• Receive and action client’s cash call instructions in a timely manner and communicate pertinent information as necessary to obtain prompt agreement
• Handle and resolve queries from clients and reinsurers, seeking assistance as required ensuring escalation where vital and resolution with minimum delay
• Build, develop and maintain strong client, third party and reinsurer relationships with assigned portfolio, working with Client Service Manager and/or Operations Director along with our Overseas offices as required
• Work together with own team to ensure effective delivery of client service to Gallagher Re clients
• Ensure internal, client and market correspondence is stored on E-filing and essential documents attached to Eclipse
• Support Account and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies
• Perform Second Pair Of Eyes (SPOE) checks at relevant stages in the process including CEM steps, ensure all sanctions touch-points are covered
• Adhere to standard Group policies and procedures, including all applicable GEM and other regulatory requirements

• Educated to A level standard or relevant industry experience
• Excellent IT skills (Microsoft Office, especially Microsoft Excel)
• Good Communication Skills (Written and Verbal)
• Attention to detail
• Ability to organise and prioritise
• Ability to work in a team and autonomously; and general willingness to learn and grow
• Ability to build strong working relationships with both brokers and clients
• Good time management skills
• Knowledge of reinsurance would be an advantage but not essential
• Spanish language skills are essential
• Eligible to work in the UK

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.