Concierge

Intercontinental Hotels Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Manchester is seeking a dynamic Concierge to be the first point of contact for guests, ensuring a warm welcome and offering personalized recommendations. The ideal candidate will have experience in customer service, excellent communication skills, and the ability to work well in a team. This role offers competitive salary and numerous perks, including worldwide discounted room rates and career growth opportunities!

Benefits

Competitive salary

Guaranteed hours

Paid overtime

Free meal on shift

Subsidised travel support

Enhanced sick pay

Extensive training

Paid volunteering days

Discounted room rates and F&B

Generous maternity/paternity pay

Qualifications

• Experience in a customer-facing environment within a hotel or hospitality venue.
• Ability to adapt recommendations to individual guest needs.
• A warm personality with a positive can-do attitude.

Responsibilities

• Greet guests with a warm and authentic Hotel Indigo welcome.
• Recommend local food, drinks, and entertainment to guests.
• Work closely with the reception team to ensure guest satisfaction.

Skills

Customer service experience

Excellent communication skills

Teamwork

Job description

• Being the first point of contact for our guests (you will greet our guests with a warm and authentic Hotel Indigo welcome, supporting with any luggage or additional requirements) - it would be great if you had experience in a customer facing environment within a Hotel or Hospitality venue!
• Recommending food, drinks and entertainment for our guests (you will be a local-guide for our guests and adjust your approach to the wants and needs of each individual guest) - you will be someone who knows all the best spots in the local area and have excellent personal skills communicating with a wide range of guests!
• Working closely with our reception team (you will be motivated to ensure all of our guests all leave with a smile on their face) - a warm, authentic personality with a can-do attitude and experience of working closely in a team is essential for this role!
At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive….

The Manchester Deansgate Hotel is on the lookout for a dynamic Concierge. Join the excitement and become part of the IHG Hotels and Resorts family! Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.


• Financial security - Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
• Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders