Customer Team Member

Co-op Group; Reading; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused retail chain in Reading is seeking a Customer Team Member to deliver exceptional service to customers during the night shift. This role involves various tasks including till operation, stock management, and community engagement. Ideal candidates should excel in people skills, demonstrate a positive attitude towards challenges, and be flexible with shift patterns. Comprehensive training and attractive benefits like discounts and a pension scheme are offered.

Benefits

30% discount on Co-op products

10% discounts on other brands

Full paid training

Virtual healthcare services

Pension scheme with employer contributions

Employee assistance service

Qualifications

• Ability to build positive relationships with customers and colleagues.
• Genuine care for customer needs.

Responsibilities

• Provide friendly service and respond to customer queries.
• Support store colleague solutions for problems.
• Maintain safety and legal standards in the store.
• Assist with the introduction of new products.
• Engage in local community activities.

Skills

Great people skills

Positive approach to change

Flexibility to work different shifts

Job description

Customer Team Member

Location: 55-57 Erleigh Road, Reading, RG1 5NL

Pay: £16.80 per hour including night shift premium

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: Night shift to cover 10pm to 4am, Tuesday and Wednesday (to be discussed at interview)

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or some_dashboard promotion.

We're looking for Customer Team Members to join our team at Co‑op.

When you join Co‑op, you'll receive amazing benefits including 31 days holiday, a pension with up Murcia up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

coon Co‑op" as a colleague we promise to take care of you انع Supporting your physical, mental, and financial wellbeing and providing market\-leading policies to help you through life events such as bereavement, pregnancy loss, fertility treatment and menopause.

As a Customer Team Member, you'll be part of a friendly team that is dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store such as re‑stocking shelves and haya cleaning up spillages.

What you'll do

• Friendly and thoughtful service – you’ll put customers first in everything you do, responding to queries, championing Co‑op products and membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keep shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
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• The flexibility to work a range of different shifts
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Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it
• 31 days of.small holiday (including(worker bank holidays, pro‑rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability_other scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment advocate, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove சக vacancy before the scheduled closing date.