Service Desk Analyst jobs in United States

• Provides presales solution architecture services across materially significant, strategically important clients and client groups.
• Leads in the development of complex, tailored solutions, ensuring alignment with client needs and Unisys offerings, often incorporating emerging technologies.
• Develops and delivers high-level presentations and demos, articulating the value of proposed solutions to senior-level managers and decision-makers.
• Works with sales, product development and engineering teams to align proposed solutions with business objectives, ensuring technical feasibility and optimal client outcomes.
• Oversees and contributes to preparation of technical responses for RFPs and RFIs, ensuring competitive and technically sound submissions.
• Evaluates potential risks, ensuring that solutions comply with operational standards, security protocols and applicable regulations.
• Fosters long-term client relations, providing trusted advice and counsel from a technical and operational perspective.

You will be successful in this role if you have:

• BA/BS degree in Computer Science, Engineering or equivalent with 12+ years’ relevant experience OR equivalent combination of education and experience. Master’s/ Advanced degree a plus.
• 8-10+ years directly in solutioning and winning multi tower and full ITO propositions with 5-7+ years’ experience working in a presales or solution selling organization with global experience.
• Strong understanding of Enterprise technology stacks across workplace, cloud, infrastructure and enterprise applications.
• Strong sales acumen with proven experience on how to deliver client presentations that “tell the story” demonstrate the value and ultimately win.
• Strong experience in enterprise sales pursuit process and stages.
• Demonstrates expert knowledge across a wide range of outsourcing services and solutions.
• Expert in emerging solutions, roadmap and the business applications of technology.
• Recognized thought leadership both internally and externally.
• Understand the various 3rd party advisor led procurement processes (ISG CAS for example).
• Expert knowledge of the strengths and weaknesses of competitor products and services portfolio.
• Develops best practices for innovative financial models in outsourcing services that bring long-term business value to customer solutions.
• Strategic, deep understanding of Total Cost of Ownership, its relation to demonstrating an ROI and capturing business value for analysis.
• Recognized industry expertise and experience.
• Strong understanding of enterprise architecture.
• At least one Microsoft, CISCO or Cloud certification credential.
• CISSP or other security credential is advantageous.