Helpdesk Administrator — Fast-Paced FM Support

CBW Staffing Solutions Limited; Buntingford; On-site; GBP 30,000; Full time

Job summary

A leading facilities management company in Hertfordshire is seeking a Helpdesk Administrator to join their team. This role involves acting as the first point of contact for incoming queries, managing maintenance requests, and providing exceptional customer service. Candidates should have relevant experience, strong communication skills, and the ability to thrive in a fast-paced environment. A competitive salary of £30,000 per annum is offered, along with opportunities for development.

Benefits

Competitive salary

Supportive team environment

Opportunities for development

Qualifications

• Previous experience in a helpdesk, facilities, or administration role.
• Able to thrive in a fast-paced environment and work well under pressure.

Responsibilities

• Act as the first point of contact for incoming queries via phone and email.
• Log and manage maintenance requests, ensuring timely allocation to engineers.
• Monitor job progress and update clients and internal teams accordingly.
• Coordinate planned and reactive works, ensuring all documentation is accurate.
• Maintain databases, reports, and service records.
• Provide exceptional customer service at all times.

Skills

Organised

Customer-focused

Strong communication skills

Attention to detail

Proactive problem-solving

IT systems usage

Ability to multitask

Tools

CRM platforms

CAFM platforms

Job description

A leading facilities management company in Hertfordshire is seeking a Helpdesk Administrator to join their team. This role involves acting as the first point of contact for incoming queries, managing maintenance requests, and providing exceptional customer service. Candidates should have relevant experience, strong communication skills, and the ability to thrive in a fast-paced environment. A competitive salary of £30,000 per annum is offered, along with opportunities for development.