Service Desk Manager

Sterling Bridge; England; Remote; GBP 40,000 - 50,000; Full time

Job summary

A leading Managed Service Provider in the UK is seeking an experienced Service Desk Manager to lead their technical support team. This fully remote role entails overseeing operations, managing a talented team, and ensuring service level agreements are met. The ideal candidate will possess strong MSP experience, technical knowledge in cloud services, and excellent leadership skills. This position offers a competitive salary and the chance to be part of an innovative organization.

Qualifications

• Proven experience as a Service Desk Manager / Team Leader within an MSP environment.
• Strong knowledge of MSP operations, service delivery, and escalation management.
• Solid technical understanding of Microsoft 365, Azure, networking, and infrastructure.

Responsibilities

• Manage a talented team of engineers and oversee daily operations.
• Ensure SLA excellence across a diverse client base.
• Shape processes, mentor staff, and drive technical performance.

Skills

Service Desk Management

MSP Operations

Microsoft 365

Azure

Networking

Leadership

Coaching

Communication

Job description

Role: Service Desk Manager

Location: Fully Remote (Southampton-Based MSP)

Salary: £40,000 - £50,000

Leading MSP | Fully Remote | Lead & Develop a High-Performing Technical Team

We’re partnered with one of Southampton’s most forward-thinking MSPs, recognised for delivering outstanding managed services, cloud, and infrastructure solutions across the UK. They’re now hiring an experienced Service Desk Manager to lead their growing technical support function all from the comfort of your home.

This is a fully remote leadership role where you’ll manage a talented team of engineers, oversee daily operations, and ensure SLA excellence across a diverse client base. You’ll be instrumental in shaping processes, mentoring staff, and driving technical performance in a company that truly values innovation, collaboration, and growth.

Required Skills :

• Proven experience as a Service Desk Manager / Team Leader within an MSP environment (essential)
• Strong knowledge of MSP operations, service delivery, and escalation management
• Solid technical understanding of Microsoft 365, Azure, networking, and infrastructure
• Excellent leadership, coaching, and communication skills
• ...