Customer Service Coordinator

Equals One Ltd; Birkenhead; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading service company in Birkenhead is seeking a Customer Service Coordinator to join their planning department. This role involves handling inbound and outbound calls, scheduling appointments, and ensuring excellent customer service. Candidates should have call center experience and strong communication skills. Full training will be provided, and the role offers competitive salary and opportunities for part-time work.

Benefits

Free on-site parking

Potential part-time opportunities

Qualifications

• Experience working in a call center.
• Motivated and computer literate.
• Ability to clearly explain technical services.

Responsibilities

• Contact customers to make appointments.
• Receive calls for Water Efficiency audits.
• Schedule appointments using the booking system.
• Liaise with engineers/technicians.
• Perform basic administration duties.

Skills

Telephone call handling

Basic office administration

MS Office (Word, Excel, Outlook)

Excellent communication skills

Job description

Customer Service Coordinator

Location: Birkenhead, Wirral, CH41 1BP (free on-site parking)

Salary: £26,000 p.a. (Pro rata for Part time/term time)

Full Time: 8:30 to 5pm- 40hr per week.

Part Time & ‘Part time/term time’ opportunities available

Job Description

We are looking for somebody to join our planning department. Our planning team is based at our head office on the Wirral and is busier than ever booking appointments for our various project teams. Our call handlers use state‑of‑the‑art equipment and software to ensure that our teams operate efficiently and deliver excellent customer service.

This is a full‑time role within Aqualogic, and we are looking to fill this position quickly. Early applications are encouraged as interviews will commence as soon as possible.

Our office is located at Tower Quays with free on‑site parking and is a 10‑minute walk from Hamilton Square station, also on a main bus route.

If you have experience working in a call centre and are looking to move your career forward, this could be the role for you.

As water conservation becomes increasingly vital, the projects we work on are ever more essential.

This is an exciting opportunity for someone with call centre experience who is looking for a more varied and dynamic role.

We require someone with excellent communication skills who can clearly explain a technical service over the phone to people of all ages. Full training will be provided.

You will need to be motivated, self‑driven, and computer literate.

The successful candidate must possess excellent communication skills and be committed to maintaining consistently high‑quality standards.

Responsibilities

• Outbound: Contacting customers from a large database to make appointments, including explaining the service being offered, and clustering appointments by postcode.
• Inbound: Receiving customer calls to request a Water Efficiency audit.
• Scheduling appointments using our booking system.
• Liaising with engineers/technicians.
• Basic administration duties.

This list of duties is not exhaustive.

Skills

• Telephone call handling (essential)
• Basic office administration
• MS Office (Word, Excel, Outlook) – Essential
• Driving – Not essential
• Excellent communication skills with the ability to explain technical services clearly to a wide range of people.

Experience

• Handling inbound calls from members of the public
• Making outbound calls from a list of warm contacts
• Experience working in a busy office environment
• Ability to work on own initiative
• Outgoing personality and strong customer service skills