Sales Account Manager

CLARION EVENTS; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global event organizer in Greater London is looking for a Sales Account Manager to join their energetic team. This role involves managing a client base, increasing spend, and generating new business within the gaming sector. Ideal candidates will have sales account management experience and strong communication skills, ready to thrive in a dynamic environment that values creativity and customer satisfaction.

Benefits

25 days' holiday plus bank holidays

End of year wellbeing shutdown

Mentoring Programme

Free on-site gym and shower facilities

Qualifications

• Previous sales account management experience within a commercial role is advantageous.
• Experience of live events or digital media sales experience is advantageous.
• Exceptional written and verbal communication skills.

Responsibilities

• Servicing an existing client base across events and digital.
• Upsizing and growing spend from these customers.
• New business hunting using LinkedIn and competitor events.

Skills

Sales account management

CRM system usage

Communication skills

Problem-solving

Multi-tasking

Tools

Salesforce

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

At Clarion, our people are at the absolute heart of what we do. We're proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences.

If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

The Opportunity

Clarion's Gaming Division is the world's biggest information provider for the global gaming (gambling) sector. We are more than just a service provider in the industry; we are a partner and are passionate about doing whatever it takes to connect, support, promote and defend the interests of businesses throughout the international gaming neighbourhood - 365 days a year.

We are proud of our portfolio of market leading events and digital products which includes the ICE Gaming Exhibition which attracts over 91,000 attendees annually and our igaming business website which receives over 2.1 million page views a year.... But we are not resting on our laurels, whether this is developing our current product set or launching new brands, we are constantly striving to be better to deliver the best experience possible for our customers.

We have an exciting opportunity for a Sales Account Manager to join our existing commercial team, reporting into the Head of Sales. The ideal candidate would be a highly social individual that prides themselves on professionalism, is commercially minded, a strong networker and someone who places the customer at the heart of everything they do. This individual would work across two events - This individual would work across two iGB Affiliate Barcelona and iGB L!VE London as well as year-round digital media on igbaffiliate.com

Key Responsibilities

• Servicing an existing client base of loyal customers across events and digital.
• Upsizing and growing spend from these customers at our events and online.
• New business hunting using LinkedIn, competitor events, previous show data and industry websites.
• Understanding customer objectives and measures of success at our events.
• Customer account management and relationship building over Teams, Zoom, email and phone.
• Managing the daily pipeline on Salesforce.
• Participation in internal meetings and calls with the wider sales team and other departments within the division.
• During certain times of the year, international travel is required within Europe.

Requirements

Knowledge, Skills & Behaviours

• Previous sales account management experience within a commercial role is advantageous.
• Experience of live events or digital media sales experience is advantageous.
• Experience using a CRM system, such as Salesforce, is desirable.
• Exceptional written and verbal communication skills.
• Ability to work calmly when under pressure.
• Proficient in Word, Excel, PowerPoint.
• Creative and positive approach to problem solving.
• Ability to organise and balance multiple priorities in a day.

Values

The Gaming team is a group of enthusiastic individuals driven by the following values:

We love the unexpected

• We're adventurous and willing to try new things
• We embrace and drive change
• We aim to surprise and delight

We're open and happy to share

• We engage with stakeholders outside the event
• We build sharing communities
• We embrace others' ideas

We're committed to caring

• We take personal responsibility to get things done
• We always think about every step of the experience
• We strive to understand and meet customers' needs

We continuously learn

• We actively seek inspiration from all quarters
• We constantly strive to improve what we do and how we do it
• We help learning lead to growth

About Clarion Events

Clarion Events is one of the world's leading event organisers, producing and delivering innovative and market-leading events since 1947. ( https://clarionevents.com/welcome )

Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world's leading global investment funds, investing capital for the long term to build successful, resilient businesses. ( https://www.blackstone.com/ )

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.

Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

Benefits

• 25 days' holiday plus bank holidays
• End of year wellbeing shutdown (closed for the last week of the year)
• Celebration day off (e.g. birthday, Diwali, Eid, etc)
• Summer Hours in August (3pm finish on Fridays)
• Helping Our World (HOW) Days - one paid day per quarter to carry out charity work
• Pension Scheme
• Private Medical Insurance
• Health Cash Plan
• Wellbeing Library (MYNDUP)
• Mentoring Programme
• Subsidised Café
• Season Ticket Loan
• Cycle to Work Schemes
• Free on-site gym and shower facilities
• Free eyesight tests
• Free flu vaccination - offered on site once a year for all employees