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Location: Birmingham, Manchester or Leeds with travel as required (we offer Hybrid working)

Full Time or Part Time: Full Time

Directorate: Corporate Services (Operations)

Company Overview:

Ardent is the UK’s leading provider of land, consent management and stakeholder engagement services to support major infrastructure and regeneration projects from concept to delivery.

We are Project Managers, Chartered Surveyors, Engagement specialists and Land Referencers, based in London, Birmingham, Warrington, Leeds, Glasgow and Dublin and supporting projects throughout the UK and Ireland.

Established in 1992, we are a high-growth business, that has doubled in size to c. 200 people during the past 3 years, and our client portfolio includes some of the biggest players across our four core sectors of transport, renewables, utilities and regeneration.

We are passionate about delivering life-improving change for communities and future generations and we are proud to play a key role in facilitating and delivering the UK and Ireland’s net zero agenda, improving connectivity, enabling the repurposing of high streets and town center's and delivering new homes for the people who need them most.

We are problem-solvers, can-doers and solution-drivers working collaboratively with our clients to provide proactive and strategic advice to identify and mitigate risks, deliver efficiencies and, ultimately, achieve deliverable consents and build projects that positively impact people’s lives and the world that we live in.

Role Purpose

The Facilities and IT Lead is responsible for ensuring that our workplaces across our all of our offices are safe, functional, well-maintained, and technology-enabled environments that support high levels of productivity and people engagement. You will lead a team of 5 site-based support staff and play a central role in driving operational consistency, sustainability, and efficiency across our property portfolio.

Accountabilities

Facilities Management

• Lead and manage day-to-day office operations across all office locations, ensuring consistent service delivery in cleaning, maintenance, post, security, and workspace management.
• Monitor service performance of third-party contractors and suppliers (e.g., cleaners), ensuring contract compliance and high standards.
• Ensure all facilities are fully compliant with UK statutory and regulatory requirements, including fire safety, health & safety, DSE assessments, and risk reporting.
• Coordinate office moves, reconfigurations, and space optimisation in alignment with business needs.
• Lead a geographically dispersed team of local facilities and office support staff.
• Provide direction, coaching, and performance management to ensure high-quality service and personal development.
• Foster a strong service culture with a proactive, can-do attitude across the team.

Local IT Support Oversight (non-strategic)

• Oversee first-line IT support operations at the local level, including onboarding/offboarding, hardware provisioning, and incident response.
• Act as liaison between the business and centralised IT partner for escalated issues and service coordination.
• Maintain an accurate record of occupancy, desk utilisation, and space plans for all offices.
• Plan and deliver office moves, upgrades, and refurbishments with minimal disruption.
• Collaborate with executive leadership to align workplace strategy with future growth or consolidation plans.
• Own the relationships and performance of third-party facilities and IT service providers.
• Conduct regular reviews of service contracts for value, compliance, and service levels.
• Ensure appropriate procurement processes are followed and value-for-money is demonstrated.

Sustainability and ESG Contribution

• Support the business’s environmental goals by implementing and monitoring sustainability initiatives across our offices (e.g., energy reduction, recycling).
• Contribute to ESG reporting by gathering and reporting facilities-related data.

Essential Experience & Qualifications

• Demonstrable experience of managing multi-site facilities operations, ideally in a professional services or corporate office environment.
• Proven people management / leader experience across remote or multi-site teams.
• Familiarity with workplace compliance: Health & Safety, Fire Safety, DSE, etc.
• Strong working knowledge of contractor and vendor management.
• Basic understanding of IT support processes and technologies.
• Budget management and cost-control experience.
• UK driving license and willingness to travel regularly between offices.
• Experience in office fit-outs, relocations, or space design.
• Knowledge of sustainability reporting (e.g., energy use, ESG metrics).
• Familiarity with ISO standards (e.g., 9001, 14001) and building certifications.

Cultural Fit & Alignment with Values

The Facilities and IT Lead is an ambassador of the Ardent values, promoting a culture of integrity, collaboration, and excellence. Inspiring a commitment to inclusivity, change, and innovation.

• Thirst for Knowledge (We embrace opportunities to learn and improve for personal and professional growth)
• Own It (We do what we say we will. We own our individual actions, are accountable for them and take pride in adding value)
• Be the Difference(Focus energy to make things happen. Be beyond process. Stand up, Stand out)
• Enjoy the Journey (Have fun, be engaged and be proud to be Ardent) -
• Adapt (We drive change and innovation to deliver growth and new opportunities in an ever-changing world)

Ardent is an equal opportunities employer that is committed to inclusion and diversity. We positively encourage applications from suitably qualified and eligible candidates regardless of race, colour, religion or belief, age, sexual orientation, gender identity/expression, disability status or other legally protected characteristics.

With people at the core of our business, we offer employees an unrivalled career opportunity rather than simply a job. In a fast growing organisation, we train, develop and support our staff to grow and achieve their career goals. This is supported by a number of initiatives to look after the wellbeing of our employees whilst allowing employees to work flexibility and maintain a positive work life balance.

We offer an attractive benefits package to include :-

• Medical health plan
• Coaching
• Cycle to Work
• Electric Car Scheme
• Enhanced maternity and paternity pay

For more information, please see our services page on our website at www.ardent-management.com