Renewable Energy jobs in United States

Social network you want to login/join with:

• Managing the end-to-end customer operations, including customer queries, billing and credit control
• Lead the ongoing day-to-day performance management of the assets (solar PV and batteries) reviewing data from on-site monitoring devices to highlight issues and optimise performance
• Accountable for identification and resolution of system alerts and alarms through liaison with technical and field teams
• Deliver all operational and maintenance requirements to ensure optimal asset health (including warranty processing)
• Create and foster relationships with subcontractors and internal technical colleagues to deliver great asset health and outcomes for customers
• Liaise with customers as required to ensure they are kept up to date on operational processes, maintenance and issues. Attend customer and supplier meetings and reviews
• Build and implement the full suite of customer service reporting and KPIs, ensuring contact, query and billing SLAs are achieved
• Design, build and implement customer-focused technology systems and continuously improve efficiency over time. Ensure the customer remains at the heart of our operation

• Educational Background: Relevant degree level qualification or equivalent, proven track record in customer and operational management
• Experience: 3+ years in leading operational teams providing customer and billing services. Experience in the renewable energy sector is strongly preferred.
• Technical Proficiency: Deploy your customer service, operations, analytical and commercial skills to ensure the right outcomes are delivered.
• Communication Skills: Excellent communication skills for collaborating with cross-functional teams and presenting technical information to customers and peers.
• Technology Skills: Highly computer literate and comfortable working with Excel, Word, PowerPoint and using large data sets.
• Problem solver, logical thinker and able to focus on the detail across multiple initiatives, customers and projects.
• Flexible and adaptable, highly organised and able to work autonomously.
• Good experience in customer service and developing strong trusted relationships with business customers.
• Maintain strong relationships with other departments to provide great service for customers and improve understanding and cooperation.
• Experience in managing solar PV and battery project delivery would be a distinct advantage, as would a formal project management qualification.

We are committed to helping clients achieve their Net Zero goals through reliable, cost-effective solar energy and battery storage solutions. We provide a full turnkey service that transforms renewable energy costs from Capex to Opex, making sustainable energy more accessible for businesses of all sizes. As we expand, we’re looking for passionate individuals who share our commitment to sustainability and innovation.

You'll be joining a dynamic start-up that’s on the cusp of significant growth. As we transition into a scale-up phase, we’re looking for team members who are excited to build, innovate, and help shape the future of sustainable energy solutions. This is an opportunity to work in a fast-paced environment where your contributions will have an immediate impact.

We believe in agility, collaboration, and fostering a culture where everyone’s ideas are valued. We offer a supportive environment for those who thrive on the challenges and rewards of scaling a business.

Join us, and let’s build a greener future together.