Office Management jobs in United Kingdom

Invicta Health has an exciting opportunity for a Prescriptions Clerk to join the team on a part‑time basis, 15 hours per week. This role is fixed term for 1 year. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

As a Prescription Clerk, you will act as the focal point of communication between the GPs, Receptionists, Practice Manager and Pharmacies to ensure patients repeat medication is produced within the current protocols of the practice.

Invicta Health is a non‑profit company, with a passion for primary care. We have a wide range of services such as hub‑based GPs services, GP surgeries, services in Urgent Care Centres and A&E, a Community Primary Care mental health service, GP staff training service and the list is growing all the time. We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.

• NHS Pension
• Learning and Development opportunities
• Progression opportunities
• Competitive annual leave entitlement
• Incremental pay progression
• Flexible working
• Approved blue light card provider
• Salary Sacrifice Schemes
• Car Lease Scheme
• Employee Assistance Programme

Date posted: 20 November 2025

Pay scheme: Salary £12.71 to £13.02 an hour

Contract: Fixed term

Duration: 1 year

Working pattern: Part‑time

Reference number: B0082-25-0138

Job locations: St. James Surgery, 2 Harold Street, Dover, Kent, CT16 1SF

• Process repeat medication requests, dealing with any query scripts including adding, altering and printing throughout the day.
• Process acute prescriptions with support from the GP and pharmacists as and when required.
• Expedite urgent prescriptions to help ensure a safe and responsive service for our patients.
• Develop and maintain an effective process to manage any prescription backlogs that may occur, escalating any issues.
• Liaise with patients, GPs, health professionals and local pharmacies regarding queries and requests ensuring timely and correct resolution.
• Answer incoming telephone calls from chemists and patients, ensuring calls are documented and redirected accordingly during allocated time.
• Keep up to date with medication protocols and ensure repeat medication is issued in line with these protocols.
• Actively monitor QOF medication reviews and requirements for patients and process accordingly.
• Raise any concerns including misuse of drugs to the GP and follow up as necessary.
• Distribute any safety alerts that come through to the relevant recipient in a timely manner.

• Attend clinical meetings where required.
• Ensure up‑to‑date maintenance of both computerised and manual filing systems (i.e. patient notes).
• Assist with the induction process for new starters with regards to prescriptions and the procedures & protocols.

• To work collaboratively and professionally with colleagues across Invicta Health, building and maintaining relationships.
• To contribute to the development of services, including processes, templates and principles.
• To take part in any statutory and mandatory training or other training and development programmes as requested.
• Any other reasonable duties as directed by your line manager.
• Due to the changing nature of Invicta Health, job descriptions will evolve and are therefore subject to periodic review. Full terms and conditions of employment will be issued if an offer of employment is made.

• Essential: Pro‑active approach to problem solving
• Essential: Works well as part of a team
• Essential: Autonomous plan of own workload
• Essential: Outstanding organisational and time management skills
• Essential: Ability to prioritise daily workload
• Essential: Excellent verbal and written communication skills
• Essential: Discretion and confidentiality
• Essential: Outstanding attention to detail
• Desirable: Previous experience of prioritising complex workload

• Essential: Level 2 Maths & English
• Essential: MS Office proficiency

• Essential: Highly Organised
• Essential: Strives for excellence
• Essential: Honest and fair
• Essential: Leads by example
• Essential: Positive can‑do attitude

• Essential: Previous prescription clerk experience
• Essential: Previous QOF experience
• Essential: Previous EMIS Web experience
• Essential: Knowledge and understanding of prescription terminology
• Essential: Knowledge and understanding of Data Protection regulations
• Essential: Knowledge of office management systems and procedures
• Essential: Experience with EMIS Web
• Desirable: Previous experience within medical environment
• Desirable: Previous experience of processing complex requests

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name: Invicta Health CIC

Address: St. James Surgery, 2 Harold Street, Dover, Kent, CT16 1SF

Employer's website: https://invictahealth.co.uk/ (Opens in a new tab)

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