Compliance and Operations Manager

Ashdown Group; City Of London; On-site; GBP 36,000 - 40,000; Full time

Job summary

A growing technology business seeks an Operations Manager to enhance operational efficiency and compliance. This role involves overseeing daily operations, improving processes, and ensuring alignment with ISO standards. Candidates should have proven experience in operations, particularly in fast-paced environments, with strong organizational skills and attention to detail. The position is office-based in New Malden, with a competitive salary ranging from £36,000 to £40,000.

Qualifications

• Proven experience in an operations-focused role, ideally in a fast-paced SME.
• Experience of ISO audits.
• Strong organizational skills with excellent attention to detail.

Responsibilities

• Oversee day-to-day operations ensuring alignment with business growth.
• Develop and improve business processes continuously.
• Support ISO standards compliance and preparation for certification.
• Produce and review reports on operational risks and issues.
• Manage client feedback and coordinate appropriate follow-ups.

Skills

Operations management experience

ISO audit experience

Contract reading skills

Organizational skills

Office 365 proficiency

Stakeholder management

Adaptability

Job description

Operations Manager

We are currently recruiting on behalf of a growing and dynamic technology business for an experienced Compliance and Operations Manager to support the Head of Operations and to play a pivotal role in keeping the business running smoothly.

This is a fantastic opportunity for someone who thrives in a busy SME environment and enjoys variety. The successful candidate will work closely with Head of Operations and stakeholders across the business, driving efficiency, improving processes, and ensuring operational excellence at every level. It’s a challenging and rewarding role for someone keen to make a real impact.

The Role

As Operations Manager, you will be responsible for overseeing day-to-day operations, ensuring systems, processes, and people are aligned to support business growth. You’ll need exceptional attention to detail, the ability to juggle competing priorities, and a calm, solutions-focused approach.

Key Responsibilities

• Support ISO standards (9001 / 14001 / 27001), ensuring compliance and preparation for ongoing certification
• Develop, implement, and continuously improve business processes
• Ensure the project management system reflects business needs and is updated as required
• Attend departmental meetings to ensure compliance and resolve operational issues
• Produce, update, and review reports, highlighting risks and potential issues
• Liaise with external stakeholders (including clients, legal advisors, and government bodies) and coordinate actions internally
• Support sales operations and manage supplier and client documentation, including negotiating terms where appropriate
• Monitor shared inboxes and delegate actions to relevant stakeholders
• Manage client feedback and oversee appropriate follow-up actions
• Administer and optimise use of AdobeSign
• Proofread documentation to ensure accuracy and consistency
• Oversee all office management activities, including supplies, recycling, and cleaning
• Arrange client and colleague gifts when required
• Support travel and accommodation bookings as needed

Skills & Experience

• Proven experience in an operations-focused role, ideally within a fast-paced SME
• Previous experience of ISO audits
• Ability to read and disseminate contracts
• Strong organisational skills with excellent attention to detail
• Confident working with Office 365 and CRM systems
• Comfortable working with multiple stakeholders and managing competing priorities
• Proactive, adaptable, and delivery-focused

If you’re an experienced Operations Manager looking for a role where you can genuinely influence and improve how a business operates, we’d love to hear from you.

This is office based position, working from their New Malden location, occasional travel to other offices will be required.

Salary: £36,000 – £40,000

Location: New Malden (offices conveniently located near the train station)