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Customer Service Advisor
Job summary
A leading fintech company in the UK is looking for a Customer Service Advisor to join their team. In this remote role, you will be the first point of contact for partners and customers, ensuring exceptional service and support. You will help build relationships, manage complaints, and assist with FCA compliance. The ideal candidate will have strong communication skills, be highly organised, and thrive under pressure. Enjoy a positive culture, flexible working, and support for career growth in a fast-paced environment.
Benefits
Qualifications
- Experience in customer service, operations, or fintech/finance is preferred but not essential.
- Highly organised, able to prioritise, and thrives under pressure.
- Confident problem-solver with attention to detail.
Responsibilities
- Be the first point of contact for partners and customers via email, phone, and IM.
- Build and strengthen relationships with retail partners.
- Manage retailer onboarding and handle complaints professionally.
Skills
Our client own and run two leading fintech platforms, widely recognised as best-in-class within the Home Improvements sector. Their mission is to expand into new verticals such as Dentistry and Home Furnishings, becoming the go-to fintech platform across multiple industries.
They partner with some of the UK’s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!).
Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team and play a vital role in delivering exceptional service to their partners and customers. You’ll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes.
This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem-solving, and wants to grow within an ambitious fintech company.
- Be the first point of contact for partners and customers via email, phone, and IM
- Build and strengthen relationships with our retail partners
- Help partners maximise use of our platform to drive business growth
- Ensure smooth daily payments to retailers in line with SLAs
- Manage retailer onboarding (full training provided)
- Handle complaints with professionalism and care
- Ensure retailers follow processes and procedures
- Support with FCA compliance (training provided)
- Provide ad hoc reporting and insights as needed
- A natural relationship builder who enjoys working with people
- Highly organised, able to prioritise, and thrives under pressure
- Strong communication skills – written, verbal, and presentation
- Confident problem-solver with attention to detail
- Resilient, proactive, and able to manage your own workload
- Experience in customer service, operations, or fintech/finance (preferred but not essential)
- Work from home with a supportive and collaborative team
- Be part of a fast-growing fintech business with exciting expansion plans
- Full training and development opportunities
- Make a real impact in a company where agility and innovation come first
Ready to grow your career in fintech? Apply today and be part of our clients' journey to change the way industries offer finance.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.