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Account Manager
Résumé du poste
A leading service provider in East Anglia is seeking an experienced Account Manager to manage customer accounts and ensure operational efficiency. You will lead a team, maintain client relationships, and oversee contract performance. The ideal candidate has proven experience in service delivery, strong organizational skills, and a full UK driving license. The role offers a competitive salary of £38,000 - £42,000 plus benefits, including a company car.
Prestations
Qualifications
- Proven experience in account management, contract management, or customer account management.
- Strong stakeholder engagement skills.
- Full UK driving licence required.
Responsabilités
- Manage multiple customer accounts and ensure service delivery meets contracts.
- Lead the Contract Delivery Team to meet service schedules.
- Monitor performance and report on KPIs.
Connaissances
Job Title: Account Manager / Contract Manager / Customer Account Manager - Field Based - East Anglia
Salary: £38,000 - £42,000 + Bonus + Company Car + Benefits
Location: East Anglia & Surrounding Areas - Norwich, Ipswich, Bury St Edmunds, King\'s Lynn, Colchester, Great Yarmouth
The Role We are looking for an experienced Account Manager / Contract Manager / Customer Account Manager to join a market-leading service provider with ambitious growth plans for the next 12 months. This field-based role covers customer sites across Norfolk & Suffolk ensuring exceptional service delivery, operational efficiency, and contract performance.
- Manage multiple customer accounts, ensuring all services meet contractual agreements and KPIs.
- Build and maintain long-term relationships with senior client contacts.
- Identify and secure opportunities to upsell additional products and services.
- Represent the business at client meetings, service reviews and user groups.
- Maintain consistent communication at all levels of the customer organisation.
- Lead and organise the Contract Delivery Team (CDT) to meet daily service schedules.
- Liaise with Customer Services to ensure requirements are met in full.
- Recruit, train, and develop team members to deliver excellent service.
- Monitor performance, address service issues, and drive improvements.
- Manage urgent deliveries, holiday cover, and resource allocation.
- Ensure all deliveries have accurate, compliant paperwork.
- Promote a quality-first culture across all contracts.
- Work with operational teams to improve processes and reduce inefficiencies.
- Conduct internal audits and maintain compliance with company procedures.
- Collaborate with Customer Services to resolve customer issues quickly.
- Set and monitor KPIs and service level agreements.
- Produce accurate daily, weekly, and monthly performance reports.
- Monitor budgets and report any cost variances.
- Use company systems to track contract performance and service delivery.
- Proven experience as an Account Manager, Contract Manager, or Customer Account Manager in service delivery, logistics, distribution, or facilities management.
- Strong client relationship management and stakeholder engagement skills.
- Excellent organisational skills and ability to manage multiple contracts.
- Leadership experience, with a proven track record in team management.
- IT literate with strong reporting and analytical skills.
- Full UK driving licence - field-based role covering East Anglia.
- £38k - £42k basic salary (DOE)
- Annual bonus scheme
- Company car
- Pension scheme
- Career progression opportunities in a growing business
If you are a proactive, commercially minded Account Manager / Contract Manager / Customer Account Manager looking for a rewarding field-based role in East Anglia, apply today.
Mandeville is acting as an Employment Agency in relation to this vacancy
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* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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