Account Manager

Mandeville; Ipswich; Remote; GBP 38,000 - 42,000; Full time

Job summary

A leading service provider in East Anglia is seeking an experienced Account Manager to manage customer accounts and ensure operational efficiency. You will lead a team, maintain client relationships, and oversee contract performance. The ideal candidate has proven experience in service delivery, strong organizational skills, and a full UK driving license. The role offers a competitive salary of £38,000 - £42,000 plus benefits, including a company car.

Benefits

Annual bonus scheme

Company car

Pension scheme

Career progression opportunities

Qualifications

• Proven experience in account management, contract management, or customer account management.
• Strong stakeholder engagement skills.
• Full UK driving licence required.

Responsibilities

• Manage multiple customer accounts and ensure service delivery meets contracts.
• Lead the Contract Delivery Team to meet service schedules.
• Monitor performance and report on KPIs.

Skills

Client relationship management

Organisational skills

Leadership experience

IT literacy

Analytical skills

Job description

Job Title: Account Manager / Contract Manager / Customer Account Manager - Field Based - East Anglia

Salary: £38,000 - £42,000 + Bonus + Company Car + Benefits

Location: East Anglia & Surrounding Areas - Norwich, Ipswich, Bury St Edmunds, King\'s Lynn, Colchester, Great Yarmouth

Overview

The Role We are looking for an experienced Account Manager / Contract Manager / Customer Account Manager to join a market-leading service provider with ambitious growth plans for the next 12 months. This field-based role covers customer sites across Norfolk & Suffolk ensuring exceptional service delivery, operational efficiency, and contract performance.

Responsibilities

Contract Management

• Manage multiple customer accounts, ensuring all services meet contractual agreements and KPIs.
• Build and maintain long-term relationships with senior client contacts.
• Identify and secure opportunities to upsell additional products and services.
• Represent the business at client meetings, service reviews and user groups.
• Maintain consistent communication at all levels of the customer organisation.

Operational Management

• Lead and organise the Contract Delivery Team (CDT) to meet daily service schedules.
• Liaise with Customer Services to ensure requirements are met in full.
• Recruit, train, and develop team members to deliver excellent service.
• Monitor performance, address service issues, and drive improvements.
• Manage urgent deliveries, holiday cover, and resource allocation.
• Ensure all deliveries have accurate, compliant paperwork.

Quality & Compliance

• Promote a quality-first culture across all contracts.
• Work with operational teams to improve processes and reduce inefficiencies.
• Conduct internal audits and maintain compliance with company procedures.
• Collaborate with Customer Services to resolve customer issues quickly.

Performance & Reporting

• Set and monitor KPIs and service level agreements.
• Produce accurate daily, weekly, and monthly performance reports.
• Monitor budgets and report any cost variances.
• Use company systems to track contract performance and service delivery.

Skills & Experience Required

• Proven experience as an Account Manager, Contract Manager, or Customer Account Manager in service delivery, logistics, distribution, or facilities management.
• Strong client relationship management and stakeholder engagement skills.
• Excellent organisational skills and ability to manage multiple contracts.
• Leadership experience, with a proven track record in team management.
• IT literate with strong reporting and analytical skills.
• Full UK driving licence - field-based role covering East Anglia.

Benefits

• £38k - £42k basic salary (DOE)
• Annual bonus scheme
• Company car
• Pension scheme
• Career progression opportunities in a growing business

If you are a proactive, commercially minded Account Manager / Contract Manager / Customer Account Manager looking for a rewarding field-based role in East Anglia, apply today.

Mandeville is acting as an Employment Agency in relation to this vacancy

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