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Patient Engagement Advocate
Résumé du poste
A healthcare service provider is looking for a Patient Engagement Center Advocate to schedule appointments and support patients through calls. Ideal candidates will have a high school diploma and at least a year of related experience, preferably in a medical office. This role offers the flexibility of remote work and requires familiarity with regulations such as HIPAA.
Qualifications
- Minimum 1 year of experience in call center or customer service.
- Experience in medical office preferred, especially in optometry or ophthalmology.
- Ability to work remotely and manage different shifts.
Responsabilités
- Respond to incoming calls and schedule patient appointments.
- Document patient requests and know site protocols.
- Coordinate with team members to meet workflow goals.
Connaissances
Formation
A company is looking for a Patient Engagement Center Advocate to provide service to patients and providers through calls and appointment scheduling.
- Respond to incoming calls and schedule patient appointments in the EMR system
- Document patient requests and maintain knowledge of site protocols and physician schedules
- Coordinate with team members to ensure efficient workflow and meet call production goals
- High School diploma or GED
- 1+ years of related experience in a call center, customer service, or medical office
- Previous medical office experience preferred, with a focus on optometric or ophthalmic settings
- Ability to work in a remote environment and manage varying shifts
- Familiarity with state and federal regulations, including HIPAA guidelines
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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