Remote Motor Service Advisor – Europe

Fixter Ltd; Remote; GBP 25,000 - 35,000; Full time

Job summary

A car maintenance startup is seeking a dedicated Motor Service Advisor to provide exceptional customer support and enhance the customer experience. You'll assist customers with car maintenance needs through phone, email, and chat, upsell services, and troubleshoot issues. We're looking for someone with previous customer support experience, excellent communication skills, and a passion for outstanding service. This is a fully remote role with career growth opportunities within a collaborative team.

Benefits

Fully remote work

Career growth opportunities

Positive work culture

Qualifications

• Previous experience in customer support or a customer-facing role.
• Some experience in telesales or business development preferred.
• Familiarity with CRM systems is a plus.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Keep customers updated on the status of their vehicles.
• Upsell products and services to customers.
• Troubleshoot and resolve customer concerns effectively.
• Maintain accurate customer records and educate on services.
• Contribute feedback on customer pain points for improvements.

Skills

Customer support experience

Excellent communication skills

Problem-solving skills

Ability to manage inquiries

Job description

A car maintenance startup is seeking a dedicated Motor Service Advisor to provide exceptional customer support and enhance the customer experience. You'll assist customers with car maintenance needs through phone, email, and chat, upsell services, and troubleshoot issues. We're looking for someone with previous customer support experience, excellent communication skills, and a passion for outstanding service. This is a fully remote role with career growth opportunities within a collaborative team.