Jobs in Newcastle, United Kingdom

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Teleperformance

gateshead, United Kingdom

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10.07.2025

24.08.2025

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Customer Service Specialist

Teleperformance certified as a great place to work UK in 2024!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.

Start Date: 18 August 2025

• Salary: £25,396.80 per annum (£12.21 per hour)
• Location:Work from Home
• Shifts: Monday to Saturday between 7.00 am and 9.30 pm, Sunday 10.00 - 5.00 pm. Please note you must be able to work any shifts between these times.
• Training: 2.5 weeks
• Contract: Full Time Permanent (40 hours per week)
• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks
• 3 year employment history check

**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**

What you’ll be doing

• Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
• Resolving any queries customers may have with their banking which can bring challenge and reward.
• Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
• Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.

We need you to have

• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
• A flexible and positive working approach to suit customer needs and business demands.
• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
• A digital first mindset that will help us achieve companywide expectations and brand growth.
• A caring, positive attitude with a genuine desire to exceed our customers’ expectations.

We’d love you to have …

• Working knowledge of Microsoft Office applications
• Knowledge of banking products
• Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
• On-line recruitment process, with potential job offer within 24 hours
• Refer & Earn Scheme
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Length of Service and monthly recognition awards
• Opportunities for career development and progression
• Employee welfare support with free access to our Mental Health Employee Assistance programme
• Pension Scheme

Something Extra

• Discounted holidays, flights and hotels
• Discounted utility bills
• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.