Jobs in Middlesbrough, United Kingdom

We've been looking after people's pensions for over 50 years, across pension schemes of all shapes and sizes. Our broad range of services means we’re perfectly positioned to support our clients. There has never been a better time to join Capita Pensions Solutions, as we’re experiencing a period of growth and have big plans for 2025 and beyond!

We’re on the lookout for several Senior Pensions Administrators to join our dynamic team. You'll have the chance to work with a variety of clients, supporting your team and manager in meeting daily KPIs. In this role, you will provide guidance on complex calculations and offer feedback and coaching to colleagues as needed.

Capita offers an exciting opportunity for experienced pensions administrators, with a competitive salary, ample opportunities for career progression, support, and training. We prioritise the wellbeing of our staff and promote a healthy work-life balance. While most of our colleagues enjoy the flexibility of working from home, there is also the option to work in the office on a hybrid basis, with pensions team locations in Darlington and Sheffield.

What you'll be doing:

• Check calculations and processes, completing all tasks in line with current work procedures.
• Support the team on complex casework, high value cases, and complaints.
• Control and enhance the quality of customer outputs to deliver an excellent customer experience through effective coaching, providing constructive feedback and mentoring to ensure staff achieve their full potential.
• Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality
• Work within set Key Performance Indicators and quality standards.
• Identify complaints at the earliest opportunity, take ownership of the problem, escalate where appropriate and undertake Route Cause Analysis. Implement effective correction action to prevent re-occurrence.
• Participate in and promote good team communication and share knowledge and expertise with other team members.

What we’re looking for:

• Pension administration experience with knowledge and experience of DB pension schemes.
• Strong team work ethic, with experience coaching and mentoring others.
• Experience leveraging your pensions expertise to review and ensure the accuracy of others work.
• Excellent numeracy and data inputting skills, with proficiency in performing manual calculations.
• Telephone and computer literate (with experience using IT systems such as Microsoft Office Applications).
• Skilled in managing complex queries and escalations.
• Excellent accuracy, attention to detail and quality management skills.
• Strong communication skills, including written communication skills in a variety of communication channels.
• Ability to work under pressure and towards tight deadlines.

This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 years UK residency - please only apply if you have this.

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What’s in it for you:

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call +44 7784 237318 and we’ll get back to you.

Location: Home-Based - GBR, United Kingdom

Time Type: Full time

Contract Type: Permanent