Insurance Customer Outcomes Lead - Remote, Consumer Duty
Deloitte - Recruitment
À distance
GBP 50 000 - 70 000
Plein temps
Il y a 4 jours
Soyez parmi les premiers à postuler
Résumé du poste
A leading consulting firm is seeking a Customer Outcomes Manager for a 3-month remote contract starting in January 2026. The role focuses on strengthening the Consumer Duty framework for a major motor insurance client. Candidates should have at least 2 years of experience in customer roles within a regulated entity, ideally in the insurance sector. Responsibilities include ensuring compliance with Consumer Duty, reporting, and engaging stakeholders. Strong communication skills and regulatory knowledge are essential.
Qualifications
Minimum 2 years experience in a regulated entity in customer roles.
Experience within the insurance sector with Consumer Duty requirements.
Familiarity with FCA and PRA regulations.
Responsabilités
Drive compliance with Consumer Duty requirements and oversee monitoring.
Work with internal functions to gather customer metrics and insights.
Support governance and stakeholder engagement across the business.
Connaissances
Customer-focused thinking
Strong relationship-building skills
Good verbal and written communication
Understanding of regulatory and compliance legislation
Formation
University Degree or relevant professional qualification
Description du poste
A leading consulting firm is seeking a Customer Outcomes Manager for a 3-month remote contract starting in January 2026. The role focuses on strengthening the Consumer Duty framework for a major motor insurance client. Candidates should have at least 2 years of experience in customer roles within a regulated entity, ideally in the insurance sector. Responsibilities include ensuring compliance with Consumer Duty, reporting, and engaging stakeholders. Strong communication skills and regulatory knowledge are essential.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.