Jobs in Gloucester, United Kingdom
Head of Customer Success & NRR Strategy (Remote-First)
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Remote AI Content Editor — Flexible Freelance
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Recruitment Partner (Freelance / Remote)
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Outlier
Head of Customer Success & NRR Strategy (Remote-First)
Job summary
A leading WordPress hosting company is seeking a Head of Customer Success to shape their customer success strategy. This role involves overseeing the customer success initiative, focusing on onboarding, retention, and customer satisfaction. Candidates should have experience leading customer success teams and a strong background in strategic planning and operational execution. The position is remote-friendly and offers an array of benefits including flexible PTO and professional development budgets.
Benefits
Qualifications
- Demonstrated proficiency in leading a Customer Success team.
- Strong track record of increasing NRR.
- Process and Program Management experience.
- Fluent in English with excellent communication skills.
Responsibilities
- Coordinate and drive Customer Success initiative.
- Manage onboarding program for new customers.
- Oversee feedback programs to enhance customer satisfaction.
- Design workflows for monitoring customer experience.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.