Jobs in Dover, Großbritannien

Our Financial Crime team's mission is to earn and keep our customers' trust, support Monzo's safe growth, and contribute to building a safer society. Each Operations Manager leads a large team of around 72 investigators and directly manages 6 Team Managers. They are responsible for supporting their teams to complete risk-based, accurate, and efficient financial crime investigations, to help protect Monzo and our customers from financial crime. They are accountable for the business targets and Quality Assurance performance in Anti Money Laundering.

• Monitor day-to-day performance and service position of the AML pillar and address identified challenges.
• Ensure operational teams are equipped with effective training, guidance and support to deliver on their role.
• Support the Senior Manager (Cara Stewart) in developing, communicating and implementing operational change, sometimes across multiple projects simultaneously.
• Manage and support managers on a wide range of employee-relation cases from investigation, disciplinaries and appeals.
• Build and maintain a high-performance, agile, and empathetic management culture that is consistent with Monzo's values.
• Support the personal and professional development of direct reports.
• Contribute to a strong control environment by minimising breaches and risk events, and resolving operational incidents when they occur.
• Work closely with counterparts to deliver on service, hiring and capacity planning to ensure we have the right people to meet service level agreements.
• Collaborate with control owners responsible for the fin‑crime controls that drive operational demand, including relevant product squads.

• Excellent English written and verbal communication skills.
• Experience leading large operational teams to success.
• Values‑driven approach in line with Monzo's core values.
• Experience analysing management information and building effective response plans along with associated change initiatives.
• Experience working across multiple disciplines: risk, product, workforce management, hiring and training.
• Track record of building motivated teams through engagement, development and growth.
• Recent exposure to current and emerging financial crime trends.
• Excellent management skills with a history of leading and developing leaders, ICA International Advanced Certificate in Anti Money Laundering, or equivalent/superior industry qualifications.
• £47,600 – £60,200 + share options.
• Guarantee to approve time off on your birthday if it falls on a scheduled workday and is outside your training period.
• Fully remote role or based from our Cardiff office.
• Work‑from‑home set‑up with a MacBook; extra support for fully remote workers.
• £1,000 yearly learning budget for books, training courses and conferences.