{"@context":"https:/schema.org/","@type":"JobPosting","title":"Operations Manager, Financial Crime

Monzo Bank Limited; Cardiff; Remote; GBP 47,000 - 61,000; Full time

Job summary

A leading financial services company in Cardiff is seeking an Operations Manager to oversee financial crime investigations. You will lead a team of investigators and managers, ensure compliance with business targets, and foster a values-driven workplace culture. Ideal candidates will have experience in managing large teams, a strong understanding of financial crime trends, and relevant industry qualifications. The role offers flexible work options, including fully remote and a supportive work-from-home setup.

Benefits

£1,000 yearly learning budget for books, training courses, and conferences

Guaranteed time off on your birthday

Work-from-home setup with a MacBook

Qualifications

• Experience leading large operational teams to success.
• Track record of building motivated teams through engagement, development and growth.
• Recent exposure to current and emerging financial crime trends.

Responsibilities

• Monitor day-to-day performance and service position of the AML pillar.
• Ensure operational teams have effective training and support.
• Support the Senior Manager in developing and implementing operational change.
• Manage employee-relation cases including investigations and disciplinaries.
• Build and maintain a high-performance management culture.
• Support direct reports' personal and professional development.
• Contribute to a strong control environment by minimising breaches.
• Work closely with counterparts to meet service level agreements.

Skills

Excellent English written and verbal communication skills

Experience leading large operational teams

Values-driven approach in line with organization values

Experience analysing management information

Experience working across multiple disciplines

Track record of building motivated teams

Exposure to current and emerging financial crime trends

Excellent management skills

Education

ICA International Advanced Certificate in Anti Money Laundering, or equivalent

Job description

Our Financial Crime team's mission is to earn and keep our customers' trust, support Monzo's safe growth, and contribute to building a safer society. Each Operations Manager leads a large team of around 72 investigators and directly manages 6 Team Managers. They are responsible for supporting their teams to complete risk-based, accurate, and efficient financial crime investigations, to help protect Monzo and our customers from financial crime. They are accountable for the business targets and Quality Assurance performance in Anti Money Laundering.

Responsibilities

• Monitor day-to-day performance and service position of the AML pillar and address identified challenges.
• Ensure operational teams are equipped with effective training, guidance and support to deliver on their role.
• Support the Senior Manager (Cara Stewart) in developing, communicating and implementing operational change, sometimes across multiple projects simultaneously.
• Manage and support managers on a wide range of employee-relation cases from investigation, disciplinaries and appeals.
• Build and maintain a high-performance, agile, and empathetic management culture that is consistent with Monzo's values.
• Support the personal and professional development of direct reports.
• Contribute to a strong control environment by minimising breaches and risk events, and resolving operational incidents when they occur.
• Work closely with counterparts to deliver on service, hiring and capacity planning to ensure we have the right people to meet service level agreements.
• Collaborate with control owners responsible for the fin‑crime controls that drive operational demand, including relevant product squads.

Qualifications

• Excellent English written and verbal communication skills.
• Experience leading large operational teams to success.
• Values‑driven approach in line with Monzo's core values.
• Experience analysing management information and building effective response plans along with associated change initiatives.
• Experience working across multiple disciplines: risk, product, workforce management, hiring and training.
• Track record of building motivated teams through engagement, development and growth.
• Recent exposure to current and emerging financial crime trends.
• Excellent management skills with a history of leading and developing leaders, ICA International Advanced Certificate in Anti Money Laundering, or equivalent/superior industry qualifications.
• £47,600 – £60,200 + share options.
• Guarantee to approve time off on your birthday if it falls on a scheduled workday and is outside your training period.
• Fully remote role or based from our Cardiff office.
• Work‑from‑home set‑up with a MacBook; extra support for fully remote workers.
• £1,000 yearly learning budget for books, training courses and conferences.