Jobs in Colchester, United Kingdom
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Customer Service Advisor- Dutch Speaking
Job summary
A leading recruitment agency is looking for a Customer Service Advisor, fluent in Dutch and English. As part of a friendly team, you will assist customers via various channels, promoting products and ensuring high-quality service. The role offers a competitive salary of £27,000 and opportunities for career growth. A supportive culture and remote work options are also provided.
Benefits
Qualifications
- Fluent in Dutch and English – written and spoken.
- Previous experience in customer service or a similar role.
- Strong attention to detail and confident problem-solving skills.
Responsibilities
- Be the first point of contact for Dutch speaking customers across various channels.
- Deliver outstanding customer support and resolve queries efficiently.
- Meet and exceed service KPIs including AHT and CSAT.
Skills
Tools
Job Title: Customer Service Advisor – Dutch Speaking
Location: Remote
Salary: £27,000 DOE
Job Type: Full-Time, Permanent
- Competitive salary of £27,000, depending on experience
- A range of company benefits
- Friendly, inclusive, and supportive team culture
- Clear opportunities for career growth and development
- Be the first point of contact for Dutch speaking customers across phone, email, live chat, and social media
- Deliver outstanding customer support and resolve queries efficiently
- Promote products and services, using up-selling and cross-selling techniques where appropriate
- Process orders, returns, and refunds in line with company procedures
- Maintain accurate and detailed records of customer interactions
- Escalate unresolved issues to the appropriate internal teams
- Meet and exceed service KPIs including AHT and CSAT
- Share customer insights to help improve service delivery
- Fluent in Dutch and English – written and spoken
- Previous experience in customer service or a similar role
- Excellent communication skills with a customer-first attitude
- Strong attention to detail and confident problem-solving skills
- Ability to multitask and stay organised in a fast-paced environment
- Comfortable using CRM systems and standard office software (e.g., MS Office)
Please attach your CV and one of the team will call you to discuss.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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