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Remote Senior Customer Service Advisor
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Job summary
A leading recruitment agency is looking for a Senior Customer Service Advisor in the United Kingdom. This full-time temporary role involves providing advice and guidance on housing management issues, triaging queries, and collaborating with internal teams. Ideal candidates will have strong customer communication skills and familiarity with housing policies. Pay is £16.37 per hour.
Qualifications
- Experience in providing customer service via telephone and email.
- Knowledge of housing management issues is a plus.
- Ability to maintain accurate records and handle queries efficiently.
Responsibilities
- Provide advice and guidance to customers on housing management issues.
- Triage queries and complete duty referrals as needed.
- Collaborate with teams and external partners for positive outcomes.
Skills
Tools
Senior Customer Service Advisor needed Paying £16.37 per hr ref 5276754
Full time hours on a temporarybasis
- Provide advice and guidance to customers via telephone and email on a wide range of housing management issues, including tenancy queries.
- Triage housing advice queries and complete duty referrals where appropriate.
- Use MRI Orchard to manage customer interactions and maintain accurate records.
- Ensure queries are resolved efficiently and in line with housing policies and procedures.
- Work collaboratively with internal teams and external partners to support positive outcomes for residents.
If you are interested in the role, please email your CV toverity@essentialemploy.co.ukquoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please beprepared
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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