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Job summary
A leading global travel advertising company is seeking a Senior Client Success Manager for a maternity cover (12-month contract). This role involves managing European digital advertising campaigns, nurturing client relationships, and ensuring operational excellence. Candidates should have at least 5 years in digital advertising, proficiency in business software, and the ability to handle multiple campaigns. Join a dynamic team and contribute to high-impact projects in a fast-paced environment.
Qualifications
- Minimum 5 years experience in digital and programmatic advertising.
- Experience in the travel vertical preferred.
- Proficient in business software.
Responsibilities
- Coordinate pre-sale activities with Sales.
- Monitor campaign delivery and troubleshoot issues.
- Build post-campaign analysis reports.
Skills
Education
Tools
About Sojern
Want to join a company on the cutting edge of technology and travel? Sojern works with 93% of the Fortune 500 travel companies. We drive travellers from dream to destination by activating multi-channel branding and performance solutions on the Sojern Traveller Platform. We have been recognized on the Top Company Cultures list by Entrepreneur Magazine and named a Best Place to Work by AdAge.
We are seeking an experienced Senior Client Success Manager for a 12‑month fixed‑term maternity cover contract to work with major travel and brand advertisers in the fast-paced, online travel‑advertising environment. You will play a critical role through hands‑on management of European advertiser campaigns while developing and maintaining partner relationships and team culture.
This is a contract role intended to cover a maternity leave, offering a fantastic opportunity to make a high‑impact contribution over a 12‑month period. As we are a growing business, there may be further opportunity for extension or transition to a permanent role depending on business needs.
As a Senior Client Success Manager, you will be responsible for ensuring campaign execution and operational excellence.
- Coordinate pre‑sale activities and work with Sales during the RFP process.
- Coordinate with AdOps to project manage multi‑channel campaign setups across programmatic Display, Video, Meta, YouTube and CTV channels, as well as Sojern's self‑service curated Traveler Audiences.
- Continuously monitor campaign delivery, analyzing performance against key KPIs and secondary metrics.
- Troubleshoot issues and ensure the client's KPIs, goals, and objectives are met.
- Lead the day‑to‑day, post‑sales relationship with a portfolio of European digital advertising clients.
- Take ownership of your book of business to drive relationships leading to renewals and upsells.
- Build post‑campaign analysis and review reports, using a combination of campaign reporting, travel insights and ad hoc data analysis.
- Present campaign results, insights, and Business Reviews to clients on a regular basis, encouraging renewal to develop partnerships.
- Coordinate billing for clients on a monthly basis.
- Partner closely with internal teams on day‑to‑day operational processes and larger, high‑impact strategic improvements.
- Bachelor's degree from an accredited college or university.
- 5+ years overall experience, with at least 2 years in digital and programmatic advertising and/or the travel vertical.
- Proficiency in standard business and sales software, including Salesforce, GSuite, and Office products.
- Experience working in a DSP (Microsoft Invest, DV360, TTD) is an advantage.
- French, Italian or Spanish language proficiency is a plus.
- Ability to handle multiple clients & campaigns on any given day.
- Understanding of the online advertising industry.
- Must be flexible in working with global clients.
- Travel required - up to 20%.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.