lavori presso Hsbc in località Regno Unito

Descrizione del lavoro

A leading banking institution is seeking a Customer Service Consultant in Bury St Edmunds. You'll provide outstanding service by educating customers about digital banking and raising awareness about fraud. The role involves engaging with customers, understanding their needs, and delivering personalized support. Applicants should demonstrate excellent communication abilities and a passion for enhancing customer experiences. The position offers a starting salary of £26,000 and generous benefits package including over six weeks holiday and health insurance.

Servizi

Competenze

• Demonstrate excellent communication skills enabling you to engage in effective conversations.
• The ability to take ownership of customer enquiries through to resolution.
• Be resilient to a continuously changing environment.

Mansioni

• Play a pivotal role in delivering exceptional customer experience.
• Educate customers on HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine best support options.