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Hybrid Customer Support Advisor (Part-Time)
Job summary
A leading retail cooperative in the UK seeks a Customer Services Advisor to provide exceptional support to wholesale retailers. This part-time role involves handling customer inquiries via calls and emails, with the intention of upholding service excellence. Candidates should possess strong communication and IT skills, particularly in Microsoft applications, and demonstrate a commitment to excellent customer service. The position offers flexible working hours and various employee benefits including a bonus and discounts.
Benefits
Qualifications
- Experience in a customer service role, engaging confidently via phone and email.
- Strong IT skills, particularly in Microsoft Office applications.
- High accuracy in administrative tasks and data input.
Responsibilities
- Handle incoming calls and emails to maintain high service standards.
- Log and manage customer queries accurately in the system.
- Collaborate with teams to resolve customer issues.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.