Customer Team Leader - Lead & Develop Retail Team (PT)

Co-op; Mountain Ash; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail company in Mountain Ash seeks a Customer Team Leader to deliver exceptional service and lead a team. You will be responsible for coaching team members, managing operational standards, and engaging with the local community. The role includes varied shifts with comprehensive training and benefits such as 36 days of holiday and a pension scheme. Ideal candidates will possess excellent customer care skills and the ability to lead while being hands-on in the shop floor operations.

Benefits

36 days holiday

Pension with up to 10% employer contributions

30% discount on Co-op products

Virtual healthcare services

24/7 assistance service

Qualifications

• Genuine care for the needs of customers and members.
• Ability to balance leading and supporting the team.
• Strong interpersonal skills to build positive relationships.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Coach and develop your team effectively.
• Ensure store safety, legality, and operational readiness.
• Manage stock accuracy and customer experience.
• Support the Store Manager and HR processes.
• Lead the introduction of new products and services.
• Engage with the local community.

Skills

Customer care

Team leadership

Organizational skills

Problem-solving skills

Flexibility for shifts

Job description

A leading retail company in Mountain Ash seeks a Customer Team Leader to deliver exceptional service and lead a team. You will be responsible for coaching team members, managing operational standards, and engaging with the local community. The role includes varied shifts with comprehensive training and benefits such as 36 days of holiday and a pension scheme. Ideal candidates will possess excellent customer care skills and the ability to lead while being hands-on in the shop floor operations.