Store Team Leader – Coaching & Customer Experience

Co-op; Wylam; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail organization is seeking a Customer Team Leader for their Wylam location. This part-time role involves leading a team, ensuring excellent customer service, and managing store operations. Candidates should possess strong leadership and communication skills. Benefits include a competitive wage of £13.99 per hour, paid training, and a supportive work environment focused on personal development. The role offers 36 days of holiday and various employee benefits, fostering inclusivity within the community.

Benefits

36 days holiday

Pension up to 10% contribution

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Employee assistance service

Qualifications

• Aged 18 or over to authorise age-related sales.
• Ability to manage a team and provide customer service.
• Flexibility to work varied shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop team's capabilities through coaching and training.
• Ensure store compliance and operations are maintained.
• Support store management in HR processes.
• Manage stock and introduce new products.

Skills

Customer service

Team leadership

Problem-solving

Organizational skills

Communication

Flexibility

Job description

A leading retail organization is seeking a Customer Team Leader for their Wylam location. This part-time role involves leading a team, ensuring excellent customer service, and managing store operations. Candidates should possess strong leadership and communication skills. Benefits include a competitive wage of £13.99 per hour, paid training, and a supportive work environment focused on personal development. The role offers 36 days of holiday and various employee benefits, fostering inclusivity within the community.