It Support jobs in United States
Healthcare IT Support Leader: Service Desk & Projects
NHS
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University Centre Somerset College Group
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Harrier Llc
IT Support Apprentice
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IT Support Apprentice
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Healthcare IT Support Leader: Service Desk & Projects
Job summary
A compassionate healthcare organization located in Bristol is seeking an IT Support Manager to establish and manage the IT support function. You will oversee day-to-day service desk operations and lead a customer-focused IT support team. The ideal candidate will have strong knowledge of Microsoft 365 and experience managing IT support/service desk functions. This role is crucial for ensuring that technology issues are handled efficiently, supporting high-quality care delivery. Competitive benefits and a supportive team environment are part of this position.
Benefits
Qualifications
- Experience overseeing ticket workflows and SLAs.
- Hands-on technical support experience (1st/2nd line).
- Experience working with an MSP or external suppliers.
Responsibilities
- Lead and manage the IT Support Team.
- Act as the primary escalation point for technical issues.
- Coordinate with the MSP for escalated tickets.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.