1st/2nd Line IT Support — Path to Team Leader

Deerfoot Recruitment Solutions Limited; England; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading tech recruitment consultancy in the UK is seeking a 1st/2nd Line Support Technician to deliver top-notch IT support in Fare, Hampshire. This role involves troubleshooting hardware and software issues, providing excellent service to users while managing support tickets. The ideal candidate has 1-2 years of experience in IT support and possesses strong communication skills. The position offers career progression opportunities and benefits such as BUPA and pension.

Benefits

BUPA & Pension after probation

Career progression opportunities

Qualifications

• 1-2 years' experience in an IT support role.
• Knowledge of EPoS systems and desktop hardware.
• Strong customer service and communication skills.

Responsibilities

• Provide 1st/2nd line service desk support.
• Install, upgrade, and troubleshoot hardware.
• Troubleshoot networking issues efficiently.

Skills

Windows OS

Networking

Customer service

Communication skills

Tools

SQL Server

Remote support tools

Job description

A leading tech recruitment consultancy in the UK is seeking a 1st/2nd Line Support Technician to deliver top-notch IT support in Fare, Hampshire. This role involves troubleshooting hardware and software issues, providing excellent service to users while managing support tickets. The ideal candidate has 1-2 years of experience in IT support and possesses strong communication skills. The position offers career progression opportunities and benefits such as BUPA and pension.