IT Support Desk Technician

Harrier Llc; Newton Abbot; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology firm in the UK is seeking an IT Support Desk Technician to ensure smooth operations by providing first and second-line support for hardware, software, and network systems. The successful candidate will work closely with teams in the UK and Czech Republic. Responsibilities include setting up user hardware, administering IT systems, and troubleshooting networks. Desired qualifications include experience in IT support, strong knowledge of Windows OS, and an understanding of security protocols. This role offers a competitive package including pay, bonus, and pension.

Benefits

Competitive pay

Bonus

Pension

Qualifications

• Experience providing 1st and 2nd line IT support in a multi-site environment.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Azure/Entra ID.
• Willingness to travel, including occasional trips to the Czech Republic.

Responsibilities

• Provide 1st and 2nd line technical support, meeting SLAs.
• Set up and maintain user hardware and peripherals.
• Administer Active Directory and Microsoft 365.

Skills

Windows OS

Microsoft 365

Active Directory

Networking fundamentals

Excellent communication

Tools

Manage Engine ServiceDesk

Cisco Duo

Zebra printers

Raspberry Pi devices

Job description

We are seeking an IT Support Desk Technician to join our IT team. This hands‑on role is vital in ensuring smooth day‑to‑day operations across the business by providing first and second‑line support for hardware, software, and network systems. You'll work closely with colleagues in the UK and Czech Republic, delivering timely, professional assistance and maintaining high standards of service and reliability.

Responsibilities

• Provide high‑quality 1st and 2nd line technical support via Manage Engine ServiceDesk, meeting SLAs.
• Set up, configure, and maintain user hardware (HP PCs, Dell laptops, Microsoft Surface devices) and peripherals.
• Support Zebra printers and Raspberry Pi devices used in production environments.
• Administer Active Directory, Azure/Entra ID, Microsoft 365, and Adobe Admin Centre.
• Deliver remote and occasional on‑site support, including visits to the Czech Republic.
• Assist with LAN, WAN, VPN, firewall, and Wi‑Fi troubleshooting.
• Configure and manage MFA through Cisco Duo, ensuring security compliance.
• Maintain accurate documentation and knowledge base articles.
• Participate in the on‑call rota for critical incident support.

Qualifications

• Experience providing 1st and 2nd line IT support in a multi‑site or production environment.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Azure/Entra ID.
• Familiarity with Zebra printers, Raspberry Pi devices, and remote management tools.
• Understanding of networking fundamentals (DNS, DHCP, TCP/IP) and VPN connectivity.
• Knowledge of security tools and protocols, including MFA and endpoint protection.
• Excellent communication and documentation skills.
• Willingness to travel, including occasional trips to the Czech Republic.
• Great package – pay, bonus and pension.