Healthcare IT Support Leader: Service Desk & Projects

NHS; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A compassionate healthcare organization located in Bristol is seeking an IT Support Manager to establish and manage the IT support function. You will oversee day-to-day service desk operations and lead a customer-focused IT support team. The ideal candidate will have strong knowledge of Microsoft 365 and experience managing IT support/service desk functions. This role is crucial for ensuring that technology issues are handled efficiently, supporting high-quality care delivery. Competitive benefits and a supportive team environment are part of this position.

Benefits

Opportunity to impact IT services

Qualifications

• Experience overseeing ticket workflows and SLAs.
• Hands-on technical support experience (1st/2nd line).
• Experience working with an MSP or external suppliers.

Responsibilities

• Lead and manage the IT Support Team.
• Act as the primary escalation point for technical issues.
• Coordinate with the MSP for escalated tickets.

Skills

IT related degree or equivalent experience

Experience managing IT support/service desk

Strong knowledge of Microsoft 365

Excellent communication skills

Strong customer service ethos

Education

ITIL Foundation or similar certification

Project management (Prince 2 Foundation or similar)

Tools

Microsoft 365

Windows 10/11

Intune

Job description

A compassionate healthcare organization located in Bristol is seeking an IT Support Manager to establish and manage the IT support function. You will oversee day-to-day service desk operations and lead a customer-focused IT support team. The ideal candidate will have strong knowledge of Microsoft 365 and experience managing IT support/service desk functions. This role is crucial for ensuring that technology issues are handled efficiently, supporting high-quality care delivery. Competitive benefits and a supportive team environment are part of this position.