IT Support Apprentice: 25 Days Leave & Pension

Peta Ltd; Southampton; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading technology manufacturer in Southampton is seeking an IT Support Technician Apprentice to provide hands-on support and technical assistance. In this role, you will monitor IT requests, troubleshoot hardware and software issues, and ensure new users are set up properly. Essential skills include GCSEs in maths and English, strong communication, and problem-solving abilities. This apprenticeship offers excellent career prospects and company benefits such as 25 days annual leave and a pension scheme.

Benefits

25 days annual leave

Pension

Responsibilities

• Monitor and respond quickly and effectively to requests received through the IT ServiceDesk.
• Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed.
• Replace or repair defective equipment or components.
• Provide on-site desktop/laptop support including new hardware setup, imaging, and deployment.
• Provide minor telecom system support including mobile devices, voicemail, and user programming.
• Help maintain inventory of all equipment, software, and software licenses.
• Ensure new starters have the right computer system, workplace setup and access needed to do their work.
• Conduct IT training for new users.
• Aid the leaver process, specifically ensuring company equipment is identified and returned.

Skills

GCSEs in maths and English

Communication skills

Multitasking

Problem solving

Motivated

Organised

Attention to detail

Dynamic

Teamwork

Education

GCSEs in maths and English with at least a grade C/4

Job description

A leading technology manufacturer in Southampton is seeking an IT Support Technician Apprentice to provide hands-on support and technical assistance. In this role, you will monitor IT requests, troubleshoot hardware and software issues, and ensure new users are set up properly. Essential skills include GCSEs in maths and English, strong communication, and problem-solving abilities. This apprenticeship offers excellent career prospects and company benefits such as 25 days annual leave and a pension scheme.