IT Support Volunteer: First-Line Helpdesk & Training

Isabel Hospice; Welwyn Garden City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local charity organization in Welwyn Garden City is seeking a volunteer to assist with first line IT support for its staff and volunteers. The role involves managing IT support requests and helping users with IT systems. Ideal candidates will have strong IT skills, excellent communication, and interpersonal skills. This position offers the chance to work within a friendly team and gain insight into hospice operations while enhancing IT capabilities.

Benefits

Part of a friendly and dedicated team

Training and assistance

Office environment experience

Insight into hospice work

Qualifications

• Positive attitude to IT and enthusiasm to improve IT skills.
• Ability to prioritise tasks effectively.
• Strong interpersonal skills.

Responsibilities

• Receive, acknowledge and action IT support requests.
• Ensure access to IT systems is effectively controlled.
• Support induction of users for effective IT usage.
• Undertake any other reasonable duties.

Skills

Excellent IT capability

Strong Communication skills

Strong organisational skills

Empathy with Hospice ethos

Tools

MS Office applications

Job description

A local charity organization in Welwyn Garden City is seeking a volunteer to assist with first line IT support for its staff and volunteers. The role involves managing IT support requests and helping users with IT systems. Ideal candidates will have strong IT skills, excellent communication, and interpersonal skills. This position offers the chance to work within a friendly team and gain insight into hospice operations while enhancing IT capabilities.