IT Support Manager - Lead Tech Team & Client Onboarding

Paradigm Employment Services; Petersfield; On-site; GBP 40,000 - 50,000; Full time

Job summary

A national IT support and Telecoms provider in Petersfield seeks an experienced IT Support Technical Manager. In this role, you will lead a team of technicians, manage client IT support, and deliver both on-site and remote assistance. Ideal candidates will have over 5 years in the industry, strong knowledge in ITIL and Microsoft 365, and a proactive approach to problem-solving. The position offers a competitive salary of £40,000–£50,000 with excellent career development prospects and benefits including gym attendance support and additional holiday allowances.

Benefits

Negotiable salary

Pension

Career development prospects

Gym attendance support

Volunteering days

Paid day off for child's first day of school

Qualifications

• 5+ years experience in IT support.
• Proven experience in varied IT environments.
• Strong understanding of Microsoft 365.

Responsibilities

• Manage a team of technicians and service delivery.
• Support client IT hardware and software.
• Deliver technical support on-site and remotely.

Skills

IT support

Team leadership

Microsoft 365

Problem-solving

Customer service

Education

ITIL v4 certification

Tools

Microsoft Server

Job description

A national IT support and Telecoms provider in Petersfield seeks an experienced IT Support Technical Manager. In this role, you will lead a team of technicians, manage client IT support, and deliver both on-site and remote assistance. Ideal candidates will have over 5 years in the industry, strong knowledge in ITIL and Microsoft 365, and a proactive approach to problem-solving. The position offers a competitive salary of £40,000–£50,000 with excellent career development prospects and benefits including gym attendance support and additional holiday allowances.