IT Support Supervisor (1x Role in Bridgwater 1 x Role in Taunton)

University Centre Somerset College Group; Bridgwater; On-site; GBP 30,000 - 40,000; Full time

Job summary

An educational institution in Bridgwater is looking for an IT Support Supervisor to provide exceptional customer service and first-line tech support. Your role will include coordinating the IT Helpdesk operations, managing workloads, and ensuring smooth operations across multiple sites. If you have expertise in Microsoft Windows and technical support, this position promises growth and valuable experience. Benefits include free parking and special discounts.

Benefits

Free parking

Discount package from top retailers and supermarkets

Access to entertainment packages

Qualifications

• Exceptional customer service orientation.
• Experience in first-line technical support.
• Ability to manage support activities efficiently.

Responsibilities

• Provide first-line technical support for digital equipment.
• Coordinate support activities and maintain operations of the IT Helpdesk.
• Oversee technical processes and manage workloads.

Skills

Customer service skills

Technical support

Knowledge of Microsoft Windows 10/11

Office 365

Active Directory/Azure Active Directory

Job description

IT Support Supervisor (Bridgwater & Taunton)

Provide exceptional customer service and first‑line technical support for the college’s digital equipment within the IT Services department, supporting complex systems across multiple sites.

Ensure the smooth daily operation of the IT Helpdesk by coordinating support activities, maintaining a well‑organised workspace, overseeing key technical processes, liaising with helpdesk staff to manage workloads, ensuring continuous coverage, and monitoring imaging throughput.

• Maintain inventory accuracy and serve as a point of escalation in the absence of the IT Operations Manager.
• Allocate support tickets during periods of leave.
• Log and resolve first‑line issues for staff, students and other stakeholders.
• Use knowledge of Microsoft Windows 10/11, Office 365, Active Directory/Azure Active Directory.

Benefits include free parking, UCS College Group discount package (top retailers, supermarkets, holidays, entertainment packages and more).

UCS College Group is committed to equality, diversity and inclusion and welcomes applicants from all backgrounds and communities. We are a disability‑confident employer and will provide reasonable adjustments where needed.

Download the full Job Specification (PDF) under the Attachments section.